Sensis | Incompetent Customer Service

After three years of trying to have an outdated web page removed from CitySearch, it goes to show just how big and incompetent Sensis has become.

The page to be removed: Aladdin’s Theatre Restaurant
Address: http://melbourne.citysearch.com.au/E/V/MELBO/0062/72/45/
CitySearch.com.au is a Sensis product.

Why? 

• Aladdin’s Theatre Restaurant ceased trading in 2009 (it is now 2013)
• The phone number* shown on the web page has nothing to do with the business
• The PO Box shown is also defunct

The story so far…

This story actually started in 2010, but then went onto 2011, and finally in 2012.  A weary and deflated voice* said to me in 2012, she had tried and tried and could not get the page removed.  Full of bravado and know-how, I confidently said.. I’ll get it removed for you! Will you? she excitedly replied. Yes, I will make it my goal to have the page removed.

Even though I had contacted CitySearch as long ago as 2010, I started again.  You can see the email correspondence below.  After receiving the most recent reply (12/11/2012), I called the Customer Care Department on 13 2378 in December 20121 and spoke to a very hospitable person who politely informed me, he would do what he could… which on Wednesday 2nd January 2013 turns out to be, not very much.

The web page is STILL there.

It seems everything we have done to have the page removed, has been in vain.

I do feel for the poor young woman who continues to receive phone calls (at all times of the day).

 Correspondence

—–Original Message—–
From: ! Email [mailto:!Email@sensis.com.au]
Sent: Tuesday, 13 November 2012 8:33 AM
Subject: RE: Please remove – Citysearch

Dear Customer,

Thank you for contacting Sensis.

Your request has been passed on to the relevant department for actioning.

For further information, you may also contact our Customer Care Department on 13 2378.

Kind regards,

Evelyne| Email Support
Sensis(r)

Email: email@sensis.com.au
Yellow Pages Customer Care: 13 2378
White Pages Customer Care: 1800 810 211

To access bills, proofs, make changes to your advertising and much more, please register with our Customer Centre https://customercentre.sensis.com.au/

—–Original Message—–
Sent: Saturday, 10 November 2012 10:14 AM
To: ! Email
Subject: Please remove

http://melbourne.citysearch.com.au/E/V/MELBO/0062/72/45/

Please remove all references and content on this page/s as they are out-of-date and the associated phone numbers have no connection with the current owners.

Web Page Content

Aladdin’s Comedy Theatre Restaurant
p r e s e n t s

“1001 Arabian Nights”MA

An intimate comedy experience
in your own private room…

tent atmosphere

With…

Scheharazade the Mystic
Sinbad the Sailor Boy
The Tale of Abu Hassan and his Friend Fakir
And Aladdin… The New Hope

From November onwards “Faruk the Santa Claus”
He’s got presents! Have you all been good boys and girls?

And Our Spectacular Belly Dance Show:
“Azura” with her Gypsy Brothers
“Aladdin” the spectacular male belly dancer and only one in Melbourne!!!

Licensed and BYO Wine

Aladdin’s Comedy Theatre Restaurant
1 Martin St, St Kilda
Corner of St Kilda Rd
Melways Ref 58 C10

OFFICE:
Ph. 9379 ****
Fax 9379 ***

CORRESPONDENCE TO:
P.O Box 243
Balaclava Vic. 3183

Need more help?

If you still are in need of help, please contact our customer care team, and they will be able to assist you further at email@sensis.com.au

=============================================

For more information about Citysearch®
call 13 24 89 (13 CITY)
visit www.citysearch.com.au

Citysearch®

“I always find this web site gives me the information I require very quickly and efficiently. Congratulations and thanks for making the organization of my social life so easy.” – Citysearch user satisfaction survey June 2009

In case Sensis suddenly remove the page, we made a copy here

* yes, we deliberately removed references to the phone number so the poor woman does not get more calls!

Have we tried hard enough? It seems we are not the only one… Aladdin’s Theatre Restaurant